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What does an estate agent do? Skills for sales success

21.02.2017 Site Manager

Despite on-going digitalisation in many industries in the UK, high-street estate agents are not only standing the test of time, but we remain the first port of call for buyers and sellers along the property chain. An average week in the life of the Austin Gray residential team is filled with an assortment of diverse roles, with many hats to wear. It’s due to this level of dedication that our clients recognise the value and high-quality service of what we do. Let us guide you through our process.

Local guidance

Our extensive local market knowledge is what sets us apart from online property providers. We know the restaurants, cafes, pubs, groups and attractions that make individual communities vibrant places to live. We know which areas are popular with families, students, and those looking to retire by the beautiful south coast. We also recognise where the up-and-coming areas are before others get a look in.

“[Graham] was brimming with ideas and local knowledge. I say all this as a lawyer myself who has bought and sold 22 times. Austin Gray and Graham Farthing proved a very good choice.” – Mr B

Industry advice

The property industry is in a constant state of flux, from seasonal activity and national policies affecting the supply chain to taxation measures and who is buying, and where. As a high-profile area for investment, Brighton has been a perennial favourite for buyers and sellers, with prices jumping 500% since 1995. This is why it’s critical that you seek advice from an early stage to buy in the right area, at the best price.

Valuations and surveys

Whether you’re looking to sell your property at auction or through a residential team, investing in a valuation before you put pen to paper is one of the most important steps to take if you want to attract buyers and sell your home for the best price.

Our RICS (Royal Institution of Chartered Surveyors) qualified team provide confidence through professional standards for our clients. Should you require a survey, valuation or wish to discuss any property issue, please do not hesitate to call us, or request a property valuation online. 

Sales and negotiation

The property process can be simple and straightforward, provided you have a team behind you who you can trust to go the extra mile. All negotiations are carried out by highly experienced personnel to ensure that the best possible price is achieved. This is then reinforced with consistent sales chasing by the partner to ensure that the sale proceeds to a swift and successful conclusion. We strive to achieve the best possible prices when managing our property assets by integrating online and offline sales techniques, whatever the economic and industry climate.

“Thanks to Graham and his team, everything went extremely smoothly and we were absolutely delighted with the price he achieved for us and the way in which he kept everything moving.” - Li

Project management

Our team is able to take care of all aspects of the property process, from arranging property viewings and organising open days for the sale of your own home, to preparing floor plans and digital photographs to accompany your property listing. We ensure your move is as stress-free as possible, with a smooth transaction and completion period that covers all the bases.

Customer services

We love what we do, and prefer to build long-lasting client relationships through a personal approach, despite living and working in one of the most competitive property markets in the UK. We make a point to constantly update our clients regularly on the status of a sale, and we’re not afraid to pick up a phone to share advice and keep communications high with all parties involved.

“I'm sure it's hard being an agent with so much competition, but when your competition doesn't even pick up the phone and try and persuade the vendor to use them, you're in luck, and will always win hands down!” – Caroline

Call the Austin Gray team on 01273 232 232 or email us at residential@austingray.co.uk to discuss your property requirements or to arrange a booking.